“How can I contact you regarding print/order questions?”
You can contact me here, or via the “Contact” tab in the websites navigation menu.

“What if my item was not received or sent to the wrong address?”
Please double-check that you enter the correct shipping and contact information during checkout. If your item is not received, I will verify the information on my end and provide proof of what was submitted. If there was an error on my part, I will issue a full refund. However, if the error was made by the customer, I cannot offer a refund or replacement. Once orders are with the shipping provider, it will be the customer’s responsibility to contact them for any issues.

“What if my item is damaged?”
If you receive a damaged item, please send me a photo as soon as possible. I will do my best to offer you a full refund or replacement. If I am not contacted within two weeks of the delivery date (the date the item was received according to tracking), I may not be able to process your request, so timely communication is essential.

“How long will it take to receive my order?”
Processing time typically takes 3-5 business days, and shipping times vary based on your location and the shipping method selected at checkout.

“What are the holiday delivery times?”
During the months of September to December, please be aware that delivery times may slow due to the holiday season. To ensure timely arrival, I recommend placing your orders as early as possible.

“Do you offer expedited shipping?”
Currently, I do not offer expedited shipping.

“What should I do if I receive the wrong item?”
If you receive an incorrect item, please contact me immediately with a photo of the item you received. I will arrange for the correct item to be sent to you and provide instructions for returning the incorrect item. Alternatively, I will offer a refund if you prefer.

“What if I’m not satisfied with my print?”
Customer satisfaction is important to me. If you are not happy with your print, please reach out as soon as possible, and I will do my best to address your concerns. However, please note that refunds or replacements are not guaranteed for dissatisfaction with the print alone and will be evaluated on a case-by-case basis. I encourage you to review the product description and photos carefully to understand what to expect from each print.

“Are prints made to order?”
Yes, all prints are made to order. This approach not only ensures that each piece meets quality standards but also helps reduce waste and minimize my eco-footprint.

“Will my print arrive with a frame?”
No, frames are not included with the prints.

“Can I cancel my order?”
If you need to cancel your order, please contact me as soon as possible. Once an order has been fully processed, I cannot cancel it.

“Do you ship internationally?”
Yes, I offer international shipping! Please be aware that shipping times and customs fees may vary based on your location.

“How should I care for my prints?”
To ensure the longevity of your prints, keep them out of direct sunlight and in a cool, dry place. For best results, frame them under glass to protect against dust and damage.